Contents

This page describes how to register workers in Acall in batch using CSV files and how to export workers already registered to a CSV file.

Worker import feature

⚠️ 
There are two ways to import workers: "Import All" and "Import batch (up to 100 workers)," both of which are available.
This page describes "Import batch (up to 100)".
For "Import All", please refer to "Import / Export All".

You can import a CSV file and register workers in Acall in a batch.

You can choose to import either differential update (differential import) or update of all items (replacement import).
Differential import: Only the workers listed in the CSV file for import will be updated. No update will be applied to the workers that are not listed in the CSV file.
Replacement import: All workers are subject to update. Workers who are not listed in the CSV file for import will be treated as resignee.
If you want to import more than 100 workers, please use Import All.
For existing workers, only email address will be used as the key.
You can not update email addresses in a batch. Please update one by one.

Import workes

Download CSV template

💡 NOTE
・You can also edit exported CSV file using [Export Workers] then import updated file.
・If you want to update the existing worker information, please use the exported CSV file instead of the template.

Open [Import & Export] in the side menu on Acall Portal.

Select [worker] from the pull down menu in "CSV Template" section and click [DOWNLOAD].

Add/Edit worker information in CSV file

Add or edit worker information in downloaded CSV file and save.

⚠︎ ATTENTION
・(*) is required.
・The character code of the CSV file is UTF-8.
・If you want to update the existing worker information, you can use the exported CSV file instead of the template.
・If you leave any of the optional fields blank for existing workers, it will be overwritten with blank. If you do not want to change the value, enter the registered value or "*" to keep the registered value.
・If you want to assign a worker to a group, the group must be registered in Acall in advance.

Item	Description
Email address (*)	Worker's email address
Last name (*)	Worker's family name
First name	Worker's first name
Last name_pronunciation	Worker's family name in Hiragana (Japanese character)
First name_pronunciation	Worker's first name in Hiragana (Japanese character)
Display name	Worker's display name ※Please add display name if you do not wish your actual name to be displayed on Acall Reception.
Permission	Worker's permission (General User/Administrator) ※If you leave blank, the worker will be registered as "General User".
Password	Worker's login password ※If you leave blank, the original password will remain.
Group	Group ID to identify the group that the worker belongs to ※You need to create group in advance. ※You can find the group ID in "Organization">"Groups" in the side menu. ※If you want to add multiple group IDs, separate each group with "\|". ※The first group will be the main group.
Phone number	Workers' phone number for SMS notification If you use the SMS notification option in Acall Reception, SMS notifications will be sent to the phone number you set here. Workers who wish to receive SMS notifications must set their phone number. ※Available only when SMS notification is ON. ※For details on SMS notifications, please refer to "Receive visitor notifications via SMS". ※When editing CSV file using Excel, put "'" in front of the first 0. (ex) Enter '080 instead of 080.
SMS notification	ON/OFF of SMS notification for Acall Reception If set to ON, you will receive SMS notifications to the number set in the "Phone Number" field. ※Enter "1" to turn ON or "0" to turn OFF. ※If you leave blank, it will be set to OFF for new workers. For existing workers, the current value will remain unchanged. ※Available with Acall Reception. ※Available when the SMS notification option is set. ※For details on SMS notifications, please refer to "Receive visitor notifications via SMS".
Extension phone number	Extension number to be notified in Acall Reception ※Available on Acall Reception. ※Cloud extension or on-premise extension option is required. ※Reference: [Calling Using Cloud PBX], [Calling with On-Premise Extensions]
Search key	Workers' search key ※Even if you leave blank, the search key will be set automatically when you enter 'Last name_pronunciation' or 'Last name_pronunciation' field. Use this field only if you want to add additional search key manually.
Discharge	Worker's retirement status ※Enter "0" or blank for current workers and "1" for resigned workers. ※If you set the worker as retired, future appointments that the worker is in charge will be deleted.
Worker code	Worker code for workers ※Reference: [Check in to the Meeting Room with the Acall Mobile Worker Code]
Worker message	Worker's message ※Available on Acall Reception. ※Reference: [Setting/Displaying a Message for Each Person in Charge]
Additional Information	Worker information and memo ※Within 500 characters
Slack user ID	Slack user ID for the worker ※Available on Acall Reception. ※Available through service integration with Slack.
Chatwork account ID	ChatWork account ID for the worker ※Available on Acall Reception. ※Available through service integration with ChatWork.
Skype email address	Email address in Skype for the worker ※New Skype integration is no longer available. Please use Microsoft Teams integration.
Workplace user ID	Workplace account ID for the worker ※Available on Acall Reception. ※Available through service integration with Workplace.
G-Suite account	Google Workspace account for the worker for calendar integration Google Workspace account for the worker for Google Chat function ※Available through service integration with Google calendar and Google Chat. ※If the account information is failed to be linked to the calendar (e.g, account does not exist etc.), error will occur.
HangoutsChat Webhook URL	Google Chat Webhook URL for the worker ※Available on AAcall Reception. ※Available through service integration with Google Chat.
Office365 account	Microsoft 365 account for the worker for calendar integration ※Available through service integration with Google calendar. ※If account information that can not be linked to the calendar (the account does not exist etc.), an error will happen as the integration has failed.
LINE WORKS ID	LINE WORKS ID for the worker ※Available on Acall Reception. ※Available through service integration with LINE WORKS.
Microsoft Teams Webhook URL	Microsoft Teams Webhook URL for the worker ※Available on Acall Reception. ※Available through service integration with Microsoft Teams.
AppleID	Apple ID for FaceTime notification ※Available on Acall Reception. ※Available only when FaceTime function is turned ON.
FaceTime	Type of FaceTime notification (video/audio) ※If you leave blank, "video" will be set. ※Available on Acall Reception.
Tel to call	Phone number for Voice Notifications ※Available on Acall Reception. ※Available when voice notification option is ON. ※Less than 15 half-width number, international numbers are supported ※Reference: [Receiving Visitor Notifications as Voice Notifications]

Import CSV file

Click [Import & Export] in the side menu on Acall Portal.
Select [workers] under "Import Batch", and click [DIFFERENTIAL IMPORT] or [REPLACEMENT IMPORT] after selecting CSV file.

Confirm the pop-up of registration information and click [Import].

If there is even one error, the import cannot be proceeded, so please modify the CSV file re-import.

Once import is complete, "Success, worker import is complete" message will be displayed.

Check imported worker information

Click [Organization] > [Workers] in the side menu on Acall Portal.

View the details of the imported worker and check if it is correctly registered, updated, or deleted.

⚠︎ ATTENTION
If you changed a worker status to retired by CSV import, reservations for the future external meetings that the worker is in charge will be deleted.

Worker export feature

You can export existing workers in Acall as a CSV file.

Items in the exported CSV file are the same as those in the CSV file for import.
Character encoding of the exported CSV file is UTF-8.
You can edit exported CSV file and use for importing.

Export workers

Open [Import & Export] in the side menu on Acall Portal and click [EXPORT] tab.

Select [workers] and click [EXPORT].

Once export is completed, "Success Exported" message will be displayed.