Connecting Acall Reception to an extension telephone device allow you to contact with customers when they visit office.

In order to connect, you need prepare the PBX and extension telephone equipment.

 

This page describes the setup procedure for connecting an extension telephone device.

⚠️ Attention
A separate procedure is required for extension linking. Also, the extension phone equipment specified by us is required.
Acall Mobile smartphone application will not receive notifications of visits when the extension phone is connected.

💡 NOTE
Please refer to this the external dimensions of the handset for the on-premise extension.

 

Set an extension phone number to a worker

Administrator should set the extension phone number on the worker's edit screen.

If you want to set up a batch of worker information using CSV, please import the worker's CSV file.

If you are an normal worker, you can set up your own phone number in [Account Settings].

💡 Note
Extension numbers can also be set for groups.

 

Set up an extension phone device from a terminal

Tap the [Acall Reception] key icon, tap the [Extension Phone Settings] button in the settings screen.

💡 Reference
The password after tapping the key icon will be the administrator's key for setting the device configuration key from the settings/company settings of the administrator screen.

 

 

Press the [Start Scan] button to pair the phone with the extension device.

 

When the message "Scan Complete" will be displayed, press the scan code part.

 

When SCAN COMPLETE will be displayed, please click the scan code section.

 

You are now connected to your extension phone device.

 

How to use the extension phone device

Below describes how to use the extension phone after connecting

Tap the [No Appointment] button on the iPad screen.

 

Select the person in charge.

 

After selecting, press the [Next] button.

The screen to call the person in charge will be displayed.

 

Tap the [Call] button and they can pick up the phone.

 

Call from an extension phone device

When you pick up the phone, you will be connected to the extension phone at the office.

 

When the office picks up the extension phone, the call will start.

💡 NOTE
The call screen does not end even if the office handset is turned off. The call will end when the receptionist's handset is turned off.

Disconnect the extension phone device

Tap the [Acall Reception] key mark and open the settings screen.

Tap the [Extension Phone Settings] button and [Disconnect] button.