Acall Reception provides a CC notification function that allows other workers who are not in charge to respond in case the person in charge is unable to respond to visitors.
The actual email will be sent as a TO although CC will be displayed in the text of the visitor notification.
Set up workers to get CCed on visitor notifications
After logging in to Acall Portal, select [Organization] > [Workers] in the main menu, and click [Edit] icon (pencil mark) of the worker you want to edit for opening the edit screen.
Search for the your intended workers in the visitor notifications CC field, and click the name of the person in charge (you can select multiple workers).
Click [UPDATE] to complete.