This page describes how to link Acall and Outlook Calendar.
Application to Acall is required
To use calendar linking feature, optional settings is needed on Acall side.
If you did not plan to use calendar linking when Acall was introduced, please contact us via Inquiry Form.
Preparer Microsoft 365 user for calendar linking
Please make sure to prepare one Microsoft 365 user who meets the following requirements for calendar linking between Acall and Outlook Calendar.
- (Required) Global Admin for Microsoft 365
- (Required) Outlook email/calendar user
- (Recommended) Dedicated to calendar linking (*1)
If the user is deactivated/de-authorized/deleted on Microsoft 365 while linking Acall, linkage with Acall will stop.
We recommend you to prepare a dedicated user for calendar linking, not an individual user associated with a specific employee.
Identify Global admin for Microsoft 365
As a user to set up calendar linking, you need a user with Global admin permission for Microsoft 365.
Follow the steps below to identify Global admin for Microsoft 365.
Click Users> Active Users > Filter ’Global admins’ on Microsoft 365 Admin Center.
Listed users are the Global admins.
Set up Outlook calendar linking
Once prepared users for calendar linking, set up Outlook calendar linking on Acall.
Please sure to operate the following step on a Web browser you are not signed in to Microsoft365.
If you followed next step while you are signed in, you may not be able to link calendar properly.
Click [Integrations] > [Calendar] in the side menu on Acall, select [microsoft365] and click [Connect].
It transitions to Microsoft sign in screen.
Select the user for calendar linking. If not listed, click [Use another account] and sign in.
"Permissions requested Review for your organization" will be displayed.
Once linking is complete, status changes to "Disconnected".
Setup for Acall and Outlook Calendar linking is complete.
Move to setup for workers/workspaces.
Please refer to the following pages for the next step.
💡 Outlook Calendar linking setup guides
1. Link Acall and Outlook Calendar（This article）
2. Connect Workers with Outlook Calendar（Next step）
3. Import Meeting Rooms and Equipment from Outlook
Customers make reservations on Outlook
4. Create Meeting Room for Appointments on Outlook