Contents
This page explains how to register and edit workers on Acall Portal.
💡 NOTE
This page illustrates how to register and edit workers one by one.
You can also register and edit workers in batch with a CSV file.
Please refer to [Register Multiple Workers at Once]
What is a "Worker"?
We call Acall user account as a "worker".
The administrator can register, edit, and delete workers (as discharged workers) on Acall Portal.
Workers screen
List of workers
Click on [Organization] > [Workers] on the side menu of Acall Portal.
You will find workers screen and display a list of workers registered on Acall.
Workers list
| Items | Description |
|
① |
Search for workers with their name or email address. |
|
② |
②-1: Open the Create Worker screen. |
|
③ |
The list of workers is displayed. |
| ④ | Open a worker's edit screen. |
| ⑤ |
You can select whether to display or non-display the items (row) displayed on the list of workers and rearrange them. Reloading the screen resets the setting itself. |
| ⑥ |
Specify the number of workers to be displayed on one screen. |
|
⑦ |
The number of data items is displayed. If more workers are registered than the number of workers that can be displayed on a page, you can move to a next page. |
Display items on the list of workers
| Items | Description |
|
Icon |
Worker's icon. |
|
Permission |
Worker's permissions. |
|
Name |
Worker's name (family name + last name). |
|
|
Worker's email address. |
|
Groups |
Groups to which the worker belongs. |
|
Accounts |
Icons for external services that are linked to the account. |
|
Extension Phone |
Extension phone number of the worker. |
|
AppleID |
Worker's AppleID. |
|
(Worker)Code |
(worker) code of the worker. |
Workers creation screen
Click [+ ADD NEW] > [Workers] in the upper right corner on Acall Portal.
Register worker information
⚠️ ATTENTION
・Fields marked with an asterisk (*) are required.
・Duplicate registration of email addresses is not allowed.
・You need to register a group first if you want to use the group settings.
| Item | Description |
|
Family name (*) |
Worker’s family name |
|
Given name |
Worker’s given name |
|
Family name ruby |
Phonetic family name |
| Given name ruby |
Phonetic given name |
| Display name |
Display name of a worker |
| Search key |
Search ket for a worker ※Available on Acall Reception |
|
E-mail (*) |
Duplicate registration is not allowed. |
| Apple ID |
Apple ID for FaceTime notification on Acall Reception |
| Phone number |
Workers' phone number for SMS notification
If you use the SMS notification option in Acall Reception, SMS notifications will be sent to the phone number you set here. Workers who wish to receive SMS notifications must set their phone number. ※Available only when SMS notification is ON. ※For details on SMS notifications, please refer to "Receive visitor notifications via SMS". |
| Use SMS notification |
ON/OFF of SMS notification for Acall Reception
If set to ON, you will receive SMS notifications to the number set in the "Phone Number" field.
※Available with Acall Reception. ※Available when the SMS notification option is set. ※For details on SMS notifications, please refer to "Receive visitor notifications via SMS". |
|
Voice notification phone number |
Phone number for voice notification ※Please refer to [Receiving Visitor Notifications as Voice Notifications] |
| Extension number |
Extension phone number to be notified ※Available on Acall Reception. ※Please refer to [Calling Using Cloud PBX] and [Calling with On-Premise Extensions] |
| (Worker) code |
Code of a worker |
| Password (*) |
Password for a worker's Login |
|
Permission (*) |
Permissions of workers (General users/Administrator/Multi-tenant administrator) |
| Select groups |
Worker Groups |
| Worker message |
A worker message |
| Chatwork account ID |
Chatwork account ID to link workers to chat |
| Teams Webhook URL |
Microsoft Teams Webhook URL to link workers to chat |
| LINE WORKS ID |
LINE WORKS ID to link workers to chat |
|
Slack |
Slack user ID to link workers to chat |
| Google Workspace account |
Google Workspace account to link workers to calendar or chat |
| GoogleChat Webhook URL |
Google Chat Webhook URL to link workers to chat |
| Microsoft365 account |
Microsoft 365 account to link workers to calendar. |
| CC |
A worker who receive visitor notifications on Acall Reception via CC. |
|
Icon |
A worker profile image displayed on Acall |
|
Additional information |
Worker's information and notes |
Register a Worker
Click [+ ADD NEW] > [Workers] in the upper right corner on Acall Portal.
Fill in the worker information on the new creation screen and click on [Create].
See [Workers creation screen] for an explanation of the each items.
New workers will displayed on the list of workers.
Edit worker information
💡 NOTE
This page explains how administrators can edit workers.
Workers with general permission only can also edit their own settings on their screen.
Please refer to [Using My Page].
Click [Organization] > [Workers] on the side menu of the Acall Portal.
Click the [edit] icon of the worker you want to edit to open the worker's edit screen.
Click [UPDATE] after filling in the items you want to change.
Delete a worker
Discharge a worker
On the side menu of Acall Portal, click [Organization] > [Workers] to open worker list.
Click the [edit] icon of the worker you want to edit to open the edit workers screen.
Click [DISCHARGE].
Confirm the pop-up display and click [WORKER RESIGNATION].
Workers who have been classified as discharged workers will not appear on the list of workers.
If you want to find the workers' information about discharged worker, turn on the [show discharged users] button in the three dots displayed in the upper right corner of the screen.
⚠️ ATTENTION
Once the workers have been classified as discharged worker,
the information about it will remain and you will not be able to delete it.
Cancel a worker resignation
On the side menu of Acall Portal, select [Organization] > [Workers] to open the list of workers screen.
Turn on the [show discharged users] button in the three dots displayed in the upper right corner of the screen for showing the workers who have been classified as discharged worker.
Click [Worker Reinstatement] icon of the worker.
Confirm the pop-up display and click [OK].
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