By integrating Acall with Microsoft Teams (hereinafter referred to as "Teams"), you can receive notifications in Teams when guests visit your office and use Acall Reception. 

This page explains how to set up Teams integration.

You can find an illustrative example video here.

 

Precondition for Teams notification

All notifications from Acall Reception will be posted to the "channel" on the "team".

You cannot receive visitor notifications in your personal "chat".

 

A "team" and a "channel" for receiving visitor notifications can be set separately for each worker group.

Before setting up Acall, please create a "team" and a "channel" in Teams.

💡 NOTE
The following is an example of channel operation.
・"General" channel of the "Acall General Affairs Department" team will receive notifications to the General Affairs Department.
・"Sales Department 1" channel of the "Acall Sales HQ Division" team will receive notifications to the Sales Department.

💡 NOTE
There are no requirements of the names for team or channel.

 

To learn more about "team," "channel," and "chat" on the Teams, please refer to articles below [First things to know about teams and channels] and [Create a team from scratch] by Microsoft.

 

Integrate Teams with Acall

Generate a Webhook URL for the channel

Right-click on the channel and click [Connector].

Or, Click the three dots in the channel and click [Connector].

⚠︎ ATTENTION
The service integration channel is a channel required for service integration with Acall.
Please be careful not to delete it after integrating with the Acall.

 

Click [CONFIGURE] on "Incoming Webhook" in your team's connector, 

💡 NOTE
Please refer to [Procedures to follow when Incoming Webhook items are not displayed] If "Incoming Webhook" is not displayed. 

 

Enter a name (optional) and click [CREATE].

 

A Webhook URL will be generated. Copy the URL and click [COMPLETE].

 

Connect Acall Portal with Teams

Click [Integration] > [Chat] in the side menu of Acall Portal.

A screen for connecting to each chat service will be displayed.

Click [CONNECT] for "Microsoft Teams".

 

Enter the "Webhook URL" you copied on Teams and click [CONNECT].

 

Once the integration has completed, the screen below will be displayed.

 

 

Receive calls to worker (person in charge) in Teams

 

This section explains how to set up the service with an example which an employee in sales headquarters responds to an appointment with a client.

💡 NOTE
As you can find in "Assumptions for Teams Notifications," 
All visitor notifications on Acall Reception are posted to the "channel" of the "team".
They cannot be posted to an individual's "chat".

 

Illustrative Example

 

Teams settings

Generate a Webhook URL for the channel that will receive notifications. Please refer to [Generate a Webhook URL for the channel] for the instructions.

 

Worker settings

After logging in the Acall Portal, click [Organization] > [Workers] on the side menu.

Click [Edit] icon of the worker you want to edit for opening an edit screen.

Enter the Webhook URL of the channel for which you want to receive visit notifications, and click [UPDATE].

💡 NOTE
You can register "Teams Webhook URL" in a batch by CSV import as well.
Import / Export All

 

Acall Reception settings

After logging in the Acall Portal, click [App settings] > [Acall Reception] on the side menu.

Click [Edit] icon of the worker you want to set up.

 

Open an edit screen and enter the following information as shown below.

Button Label	Action
For those have an appointment	①Select [Appoint Code Input] ②Select [DIRECT]

 

When set up is complete, click [UPDATE].

 

 

Confirm the operation

Tap a reception menu on Acall Reception.

 

Hold up the QR code which was issued when creating an appointment to the camera.

💡 NOTE
Please refer to [Send an appointment code to a guest] for information about creating a QR code.

 

Tap [OK].

 

The following screen will be displayed on Acall Reception.

 

A visitor notification will be posted to the channel you set for the worker.

Click [Respond] in the notification.

💡 NOTE
All members in a channel will be notified. 
However, you will be able to confirm to whom the notification is addressed because 【TO】 and "Contact Person/Person in charge" will be included in the body of the message.

 

The following screen will be displayed on your browser.

Click one of the response buttons.

 

The response result will be displayed.

 

The response result will be displayed on Acall Reception.

 

💡 NOTE
If you want to customize Acall Reception, 
please refer to [Customizing the Reception iPad Menu] and [Setting Acall Reception Language].

 

Receive group (department) calls in Teams

This section explains how to set up the service with an example which the General Affairs Department responds to a delivery company.

💡 NOTE
As you can find in "Assumptions for Teams Notifications," 
All visitor notifications on Acall Reception are posted to the "channel" of the "team".
They cannot be posted to an individual's "chat".

 

Illustrative Example

 

Teams settings

Generate a Webhook URL for the channel that will receive notifications. Please refer to [Generate a Webhook URL for the channel] for the instructions.

 

Group settings

After logging in Acall Portal, click [Organization] > [Groups] on the side menu.

Click [Edit] icon on the group you want to send notifications for opening the edit screen.

Enter the Webhook URL of the channel that will receive visitor notifications and click [UPDATE].

💡 NOTE
You can register "Teams Webhook URL" in a batch by CSV import as well.
Importing and Exporting Group Information

 

Acall Reception settings

After logging in Acall Portal, click [App settings] > [Acall Reception] on the side menu.

 

Click [Edit] icon on the device you want to set up for opening the edit screen, and enter the information as shown below.

When your input is complete, click [UPDATE].

Button Label	Action
For Delivery	①Select [Custom Notification] ②Select [CHANNEL] ③Select [select group, "General Affairs Department"]

 

Confirm the operation

Tap a reception menu on Acall Reception.

 

The following screen will be displayed on Acall Reception.

 

A visit notification will be posted to the channel set as the group.

Click [Respond] in the Incoming Webhook message/notificaxaion.

 

The following screen will be displayed on the browser.

Click one of the response buttons.

 

💡 NOTE
The following screen may be displayed to identify who responders are.
After entering the required items, click [SUBMIT].

 

The response result will be displayed.

 

The response result will be displayed on Acall Reception.

 

💡 NOTE
If you want to customize ACALL RECEPTION, 
please refer to [Customizing the Reception iPad Menu] and [Setting Acall Reception Language].

 

Illustrative example video

This is an illustrative example video. (about 40 seconds)