This page describes the entire setup process for using SSO / Provisioning with Okta.

Customers who use provisioning

Subject to Provisioning

Provisioning includes the function to synchronize workers to Acall and the function to synchronize groups to Acall. Either or both can be used.

For provisioning of groups, please also see below.

• FAQ > Group Provisioning

Setup Flow

SSO Settings

1. SSO configuration on Okta
2. Request to Acall to set up SSO
3. Send Reply URL (on Acall end)
4. Set Reply URL on Okta
5. SSO operation check

Please refer to the help article below for details.

• [Okta] SSO Settings

Provisioning Settings

1. Request to Acall to issue a secret token
2. Send secret token (on Acall end)
3. Provisioning setup on Okta
4. Provisioning operation check

Please refer to the help article below for details.

• [Okta] Provisioning Settings
• [Okta] Group Provisioning Settings

After Go-live

Renew SSO Certificate

SAML certificate used for SSO has an expiration date, and once it expires, you will not be able to log in to Acall.

You must create a new certificate and replace before it expires.

⚠️
Expiration date of the certificate must be managed by the customer. Acall does not manage or notify the date.
Reference：Add email notification addresses for certificate expiration

Please refer to the help article below for details.

• [Okta] Renew SSO Certificate