This page describes the steps to set up SSO on your Okta admin console.

 

SSO Setup workflow

Customer first prepares for the setup on Okta admin console and provides Acall with the required information for SSO configuration.

Acall will then proceed internal process, and provide customer necessary information to complete SSO setup, and the customer will complete the setup on their Okta admin console.

 

Set up SSO

⚠️ Administrator permission is needed to operate Okta admin console.

 

Create Acall Application

In this section, create an application on the Okta admin console.

Click [Applications] > [Applications] in the menu bar and click [Create App Integration] on the Okta admin console.

 

In the [Sign-in method] screen, select [SAML 2.0] and click [Next].

 

Click [①General Settings] tab in “Create SAML Integration” screen, enter following information and click [Next].

Items	Required / Optional	Contents
App name	Required	ex) Acall
App logo	Optional	File format：PNG、JPG or GIF Minimum size：420ｘ120 px

 

Click [②Configure SAML] tab in “Create SAML Integration” screen, enter following information and click [Next].

Items	Value
Single sign on URL *	https://api.acall.jp/auth/saml/callback *Do not put / at the end of the URL. *This will be replaced with the value in subsequent steps. Enter the above value temporarily.
Audience URI (SP Entity ID)	https://api.acall.jp *Do not put / at the end of the URL
Name ID format	EmailAddress

 

Click [③Feedback] tab in “Create SAML Integration” screen, select [I'm an Okta customer adding an internal app] and click [Finish].

 

Assign Apps to Users / Groups

In this section, add users or groups who want to use Okta for SSO in Acall to application that is created in the previous step.

 

Open [Assignments] tab in the application.

Select [Assign to People] or [Assign to Groups] from [Assign] pull down.

Click [Assign] for the user or group you want to add to the application, then click [Save and Go Back].

 

Once you confirm the added member is “Assigned”, click [Done].

 

 

Contact Acall For SSO Setting

To use SSO, Acall needs to proceed internal settings and provide necessary information to the customers. Customers can use SSO after “Replace Single Sign On URL” is completed.

 

Please contact Acall via contact form with your desired setup time/date (weekdays (excluding our holidays) 10:00 ~ 16:00 JST) and the following information.

1. Identity Provider Single Sign-On URL
2. X.509 Certificate

 

Please follow the following steps to find the application information on your Okta admin console.

 

Open [Sign On] tab in the application and click [View SAML setup Instructions].

 

Provide Acall the following information that you can find in the “How to Configure SAML 2.0 for xxx (created application name) Application” screen.

• Identity Provider Single Sign-On URL
• X.509 Certificate

 

Replace Single Sign On URL

In this section, complete SSO setting on Okta admin console.

 

Enter [Single sign on URL] which is provided by Acall.

Open [General] tab in the application and click [Edit] in “SAML Setting” section.

Skip [①General Settings] tab and click [Next].

 

Enter provided ACS URL in the [Single sign on URL] field in “②Configure SAML” tab and click [Next].

Skip [③Feedback] tab, click [Next].

SSO setting is completed.

 

 

Test SSO

Test SSO login to Acall Portal or Acall Mobile. If you are not able to log in or face any problems,  please reach out to Acall with the following information.

• Screenshot of the error
• Date/Time of your test
• Steps you took
• Email address of the account