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If you see "x" under calendar icon in the worker list, Outlook / Google Calendar linking is not completed.
(Worker edit screen)
Please check the possible causes and solutions below.
※ Microsoft365 accounts / Google Workspace accounts are referred to as "external calendar accounts".
| No | Causes | Solutions |
| ① | Right after registering or updating worker's external calendar account |
Refresh the screen and check if "x" is disappeared |
| ② |
Worker's external calendar account information has a typo / has a blank space at the end |
Please check your Microsoft365 account / Google Workspace account information in the worker edit screen and correct it |
| ③ |
External calendar accounts are not recognized correctly on the Acall side. |
Re-registering your account information may resolve the issue. Please follow the steps below to update worker information -------------------------------------------------------- Step 1: On the worker edit screen, leave the Microsoft365 account / Google Workspace account information blank and click Update. Step 2: Enter worker's Microsoft365 account / Google Workspace account information and click Update. |
| ④ |
User's account or mailbox is not enabled in the settings on the external calendar account side. |
Make sure your account and email are enabled in the Microsoft365 / Google Workspace side |
If the above do not resolve the problem, please contact us via Inquiry Form.
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