SSO Settings

If you want to use the SSO function, please follow the steps on this page.

This process is to complete SSO setting; below is the overview of the workflow.

 

Set Up SAML Configuration

Open Microsoft Entra admin center.

Click [SAML] in [Single Sign-on] menu for Acall application.

 

Click [Edit] in the [Basic SAML Configuration] section.

 

Click [Add Identifier] and [Add Reply URL].

 

Enter the values below and save.

Items	Value
Identifier (Entity ID)	https://api.acall.jp *Check ‘Default’ box *Do do not enter “/” at the end of the URL
Reply URL (Assertion Consumer Service URL)	https://api.acall.jp/auth/saml/callback *Do do not enter “/” at the end of the URL *This ACS URL will be replaced in a later step

 

 

Set Attributes To Uniquely Identify Users

When you SSO login, Acall workers and Microsoft Entra ID users must be uniquely matched with some attributes.

Acall uses the worker's "email address" for matching. If you registered Microsoft Entra ID "mail" attribute value in the "email address" in Acall, please follow the steps below to change the setting so that the "email" attribute is used for matching in Microsoft Entra ID.

⚠️ 
If any of the following is applicable, skip this step and go to the next step [Contact Acall For SSO Setting].
- Microsoft Entra ID user’s “userPrincipalName” attribute value and “mail” attribute value are the same.
- Microsoft Entra ID user’s "userPrincipalName" attribute value is registered in Acall worker’s "email address"

 

Click [Edit] in [Attributes & Claims] section in [Single Sign-on] menu for Acall application.

 

Click [Unique User Identifier (Name ID)].

 

Change “Source attribute” from ‘user.userPrincipalName’ to ‘user.mail’ and save.

 

Contact Acall For SSO Setting

Please contact Acall via contact form with your desired setup time/date (weekdays (excluding our holidays) 10:00 ~ 16:00 JST) and the following information.

1. Thumbprint
2. User access URL
3. Logout URL ※Only if you wish to use SLO (single logout) function.

 

 

Set Reply URL (Assertion Consumer Service URL)

Once Acall completes SSO setting, Acall will send you ‘Reply URL (Assertion Consumer Service URL)’. Enter the URL in Acall application.

Open Acall application and click [Edit] in “Basic SAML Configuration” section.

Replace “Reply URL (Assertion Consumer Service URL)” and save.

 

Test SSO

Test SSO login to Acall Portal or Acall Mobile. If you are not able to log in or face any problems,  please reach out to Acall with the following information.

• Screenshot of the error
• Date/Time of your test
• Steps you took
• Email address of the account