By turning on the response function, ACALL RECEPTION will display three buttons on the visitor's notification: “On the way," "Please wait," and "Decline," and when clicked, the set message will be displayed on the reception device.

This allows the visitor to confirm that the person in charge has received the notification, and makes the receptionist feel at ease. The following are the steps to set up the response function.

 

Turn on the response function

After logging in to Portal, click [App Settings] > [ACALL RECEPTION] in the side menu.

Turn on the [Response function] in the [Additional functions] section, and click [Save] at the bottom of the screen.

 

Register the response message to the device

Click [App settings] > [ACALL RECEPTION] on the Portal side menu > [Edit] (pencil mark) on the device you want to register a response message to open the edit screen.

Register the message you want to send to the visitor after answering the call to [Accept], [Wait], and [Reject] in the [Response Message Settings] section.

When you have completed the settings, click [Update] at the bottom.

 

Select a response when being notified of a visit

When a visitor comes to your office, the person in charge will receive a notification via email or chat tool.

Click on the URL sent to your email or chat tool.

Click on one of the response options displayed after clicking the URL: [On the way], [Please wait], or [Decline].

NOTE
If you enter from the appointment code, "Decline" will not be displayed on the response screen.

Accessing the URL of the visit notification

 

Notification to Slack

 

Display the receptionist's device (caller screen)

Display of the receptionist's device (Answer screen)

 

Display of the receptionist's device (no answer screen)

If there is no response from the person in charge after a certain period of time, you can call the person in charge again.