ACALL RECEPTION allows you to set up detailed settings for visitor notification, so you can choose the method of visitor notification that best suits your ACALL users. Here is how to set up notifications to the general receptionist, whether or not to send email notifications, how many times to resend visit notifications, and the resend interval.

For information on setting up a worker to be the general receptionist, please see Sending Visit Notifications to the General Receptionist.

Selecting notifications to the general receptionist

After logging in to Portal, click [Application Settings] > [ACALL RECEPTION] in the side menu.

Select one of the three options from the visit notification settings, and click [Save] at the bottom of the screen.

Select ON/OFF for notification by email

Select ON/OFF for notification by email

Select the check box and click [Save] at the bottom of the screen.

NOTE
You cannot choose to turn on or off email notifications on a per-worker basis.

Setting the Number of Times to Resend Notifications

This section applies only to Pro and Unlimited plans.

For the Basic plan, the resend count is fixed at "once" and "resend interval 30 seconds”.

NOTE
If you have chosen to use the "Answer" function in the company settings, you cannot set up resending of notifications.

　　　　　　　　　　　　　

You can select the number of resending from 0 to a maximum of 10 times. After selecting, click [Save] at the bottom of the screen.

Setting the interval for resending notifications

The resend interval can be set in 30-second increments up to a maximum of 5 minutes.

Click [Save] at the bottom of the screen.