By linking WorkstyleOS with LINE WORKS, you can send notifications to your LINE WORKS groups and personal talk rooms when guests visit your office. The following are the steps to set up LINE WORKS integration. 

 

Issuing tokens, etc. with LINE WORKS

NOTE
This can only be done by the administrator of LINE WORKS

Access the LINE WORKS Developer Console with your LINE WORKS administrator account.

 

Click on the [API] item on the left side of the Developer Console screen, and click on the [Publish] button for each of the [API ID] and [Server API Consumer key].

Once issued, click [Add] at the bottom of the [Server List (Static IP Type)] field.

In the Server List, enter “ACALL” in the “Server Name” field and “52.196.136.173” in the “IP” field.

Click [Issue] to generate a token (string) in the [Token] field, then click [Copy] to copy the token and click [Agree and Use].

 

Connecting LINE WORKS

After you log in to Portal, go to the side menu and click on [Connect to Services] > [Chat Services], and select [LINE WORKS] and click [Connect].

Enter the LINE WORKS [API ID], [Server API Consumer Key], and [Token] (the one you generated in ①).

Enter the administrator's ID (e.g. taro@acall.jp) in the [account id] field.

After entering all the information, click [Connect]. When the room ID entry field appears, the connection is successful!

 

Enabling Bot in LINE WORKS

Once the connection is established, a Bot will be created in LINE WORKS

Go to the following URL to access the Admin section of LINE WORKS and enable Bot:
https://admin.worksmobile.com/authority/service

Click [Services] at the top of the screen, and then click [Bot] at the bottom left of the screen.

Click the [+Add] button on the Bot usage setting screen, check the Bot you want to add, and click the [Add] button below.

ACALL bot will be added.

Click on the ACALL Bot that appears, check the publish settings, and click the [Save] button.

This will allow the Bot to be added to the worker's LINE WORKS.

 

Adding members and bots to the ACALL group

Once LINE WORKS has been connected, the LINE WORKS item in the External Service Links list on the ACALL administration screen will appear as shown above.

Go to the LINE WORKS talk screen and click the [Add Member] button.

On the invitation screen, check the checkboxes to the left of all the members you want to notify and the ACALL bot, and then click [Invite] at the bottom of the screen to create a talk room.

Click the [...] button in the upper right corner of the talk room, then go to [Edit Name] or [Talk Room Settings] and rename the talk room to “ACALL” and save it.

 

Registering a Room ID

In the created talk room, type "@ACALL roomid please" to the ACALL bot to get the room ID.

Go back to the LINE WORKS Settings section of the ACALL administration screen and enter the Room ID you just acquired, then click the Save button.

 

Adding ACALL Bot to members' LINE WORKS Talk

NOTE
This should only be done on each member's LINE WORKS, not the administrator's.

You will see a notification that says, "ACALL has been added to the Bot List" in the "Service Notifications" section of the Talk Room on the LINE WORKS Talk screen.

By clicking [Use Bot] in this notification, each member will receive a notification from ACALL Bot.

 

Setting up a LINE WORKS account ID for workers

Register your workers with a LINE WORKS account ID and use it for direct notifications.

Log in to the LINE WORKS Administrator screen (Admin). Click [Members] at the top of the screen, then click [Download Member Information] at the bottom of the screen to download your account ID list.

If you want to set up the downloaded account IDs individually, follow the steps below.

Select [Workers] from the side menu of the ACALL Portal screen and click to the right of the worker name you wish to add a LINE WORKS account ID to.

Enter your LINE WORKS account ID in the input field and click [Save]

If you want to enter the downloaded account IDs into the worker information in a CSV file, please see the help article on CSV import of workers.

If you are an ordinary worker and want to set up your own account ID, you can do so in [Account Settings].

Registering a room ID to a group

This section is only available for Pro and Unlimited plans.

Click on [Groups] in the Portal side menu, and then click on the group of your choice. Enter your ROOM ID in the [LINE WORKS] field at the bottom. Finally, click Save.

 

If you want to be notified to any LINE WORKS group

On the LINE WORKS Talk screen, open the talk room you wish to be notified about, click the [...] button on the top right of the screen > [Invite], check the ACALL Bot checkbox, and click [Invite].

 

Selecting the notification method

Select the notification method for each menu button.

In the Portal side menu, click Apps > ACALL RECEPTION > Edit (pencil mark) on the corresponding device to open the edit screen.

 

For notifications, you can choose between direct notifications and channel notifications. Click Update at the end.

Notifications will be as follows (default is direct notification)

• Direct notification: This is a direct notification to an individual.
• Channel notification: The notification will be sent to the specified channel.

NOTE
Only direct notification is available for the Basic plan.

Notifications will be sent to the LINE WORKS rooms registered to the group to which the worker belongs when the device action is selected as [Select Person (Open/Closed)] or [Search Person] and set to [Room].

NOTE
The first group to be notified will be indicated by a green mark 
in the upper left corner of the group affiliation section of 
the Worker Edit screen / Account Settings screen.