If a blank screen appears as shown above, try the following steps.
On a blank screen, right-click > click [Reload frame].
Clear browser cache
Open Google Chrome, click three dots at the top right.
Click [More tools] > [Clear browsing data].
Select a time range from the pulldown. To delete all, select [All time].
Check "Cached images and files" check box and click [Clear data].
If the above does not resolve the problem, please contact us using our Inquiry Form.