We are planning to release significant improvements to the calendar integration with Outlook / Google Calendar in May 18, 2023. Therefore, you can use the calendar integration with Outlook / Google Calendar without concerns.

 

This page explains overall improvement details in May 2023 about the calendar integration function.

 

💡 NOTE
Contents of this page are applicable to all customers who use the calendar integration function.

 

Improvements for the calendar integration function

In response to customers' feedbacks that sometimes appointments do not connect properly between Acall and Outlook/Google Calendar from users who use daily the calendar integration function, we have been continuously improving the calendar integration function.

Additionally, in order to use Acall without any concerns, we are planning to make a major function improvements with fundamental modifications in May 2023 for our customers.

 

To ensure that our customers can continue to use Acall without confusion after the improvements, we will provide information on the specification changes and what we would like our customers to handle by May 2023 on this page.

 

If you have any questions or concerns, please send an email to [workstyleos_support@acall.inc].

 

💡 NOTE
Contents in the release including screen images are under development and those are subject to change.

 

Changes due to function improvements

List of specification changes

Please refer to the [List of Specification Changes] for the specification changes due to the function improvements in May 2023.

 

List of restrictions

Please refer to [List of Restrictions] for the restrictions after the function improvements in May 2023.

 

Internal logic changes

The internal logic of the integration with Outlook / Google Calendar will be changed.

• Change the integration subject with Outlook / Google Calendar from "Users" to "Meeting Rooms".
• Multiplex timing of data synchronization with Outlook / Google Calendar
• Change data retention design for repeating appointments.
• (Only Outlook calendar integration) Change the API endpoints for retrieving data 

Please refer to [List of Specification Changes] and [List of Restrictions] for the specification changes and restrictions due to the internal logic changes.

 

Items that need to be addressed before the function improvements

Please make sure to address the following three things.

#	Items to be addressed	Date
1	Select a reservation method for meeting room (send the select result to Acall by e-mail)	By the end of March 2023
2	Create of meeting rooms to be selected when making appointments	By the function improvements in May 2023
3	Switch to "Workspace integrated with Outlook / Google Calendar"	By the function improvements in May 2023

 

1. Select a reservation method for meeting room (send the select result to Acall by e-mail) 

Before the Improvements in May 2023

When using the calendar integration function, you can create and edit reservations from both Outlook / Google Calendar and Acall.

 

After the Improvements in May 2023 

After the improvement in May 2023, you can create and edit appointments from only one of calendars.

① Create a reservation in Outlook / Google Calendar

② Create a reservation in Acall

 

Requests to Our Customers

Items	Description
Customers	All customers who use the calendar integration function
Request	Please select one of the following methods as a reservation method for a meeting room and send an email to [workstyleos_support@acall.inc]. 　① Create a reservation in Outlook / Google Calendar 　② Create a reservation in Acall
Due	By the end of March 2023
Details	[Select a Reservation Method for a Meeting Room ]

 

2. Create a meeting room to select when creating an appointment

💡 NOTE
This information only applies to customers who select "Create an appointment from Outlook / Google Calendar" as their reservation method for a meeting room .

After the function improvement in May 2023, when creating an appointment from Outlook / Google Calendar, it will be mandatory not only to enter guest information in the Acall add-in but also to select a meeting room imported into Acall.

Operation when creating reservations	Before improvement in May 2023	After improvement in May 2023
Entering guest information into the Acall add-in	Required	Required
Selecting a meeting room imported into Acall	Optional	Required

 

<Outlook Calendar user>

<Google Calendar user>

 

Requests to Our Customers

Item	Description
Target	Customers who apply the followings below ・Customers who select "Create an appointment from Outlook / Google Calendar" as their reservation method for a meeting room . ・Customers who possibly create an appointment (e.g, meetings in free space) without reserving or using a meeting room.
Request	Please prepare a fictitious meeting room for appointments, in addition to the actual meeting room in the office.
Due	Until the function improvements in May 2023
Details	Meeting Room Must Be Selected When You Create Appointments

3. Switch to "workspace that is linked to Outlook / Google Calendar"

After the function improvement in May 2023, customers using the calendar integration function will not be able to use "Workspace that is not linked to Outlook / Google Calendar".

Workspace	Before  the improvement in May 2023	After the improvement in May 2023
Workspace that is linked to Outlook / Google Calendar	Available	Available
Workspace that is not linked to Outlook / Google Calendar	Available	Not Available

 

＜Availability of workspace after the function improvement>

Requests to Our Customers

Item	Description
Target	Customers using "a workspace that is not linked to Outlook / Google Calendar"
Request	Please switch to a "workspace that is linked to Outlook / Google Calendar"
Due	By the function improvement in May 2023
Details	Unable to Use Workspaces that Are Not Linked to Outlook / Google Calendar

 

 

We apologize for the inconvenience and please make sure to work on below.

<Items that need to be addressed before the function improvement>

#	Items to be addressed	Date
1	Select a reservation method for meeting room (send the select result to Acall by e-mail)	By the end of March 2023
2	Create of meeting rooms to be selected when making appointments	By the function improvements in May 2023
3	Switch to "Workspace integrated with Outlook / Google Calendar"	By the function improvements in May 2023

 

If you have any questions about the improvements of the  integration function, please send an e-mail to [workstyleos_support@acall.inc].